Conflict Resolution & Mediation (CR&M) in the Workplace

Conflict is an inevitable aspect of any organization’s existence. If we calculated the amount of time, energy, and resources wasted on unresolved conflicts in the workplace, we would need to include in our accounting equation, indirect factors such as productivity losses due to poor morale, gossip at the water cooler, distractions, absenteeism, employee attrition, stress related medical conditions, employee’s compensation, theft, sabotage, violence, and lawsuits. Additionally, we would have to add the significant costs associated with destroyed relationships and even include the loss of public confidence an organization endures when it has been accused of having unsafe working conditions and practices.
Hellas EAP’s Conflict Resolution & Mediation in the Workplace Service is a well-designed intervention that can have a transformative impact on the quality of life of a company’s workforce, on the overall health and well-being of an organization, as well as on its bottom line. It is strategically tailored and customized to support the needs of an organization and it consists of three multidimensional interrelated components that are essential to its success:

• Conflict Resolution and Mediation Skills Training for Managers: developing competencies to manage conflict at early stages and resolve daily disputes in the workplace

• Independent Third-Party Intervention: Workplace Mediation by external certified Workplace Mediators

• Policies & Procedures: improve an organizations’ ability to constructively manage and minimize the harmful effects of conflict in the workplace.

«A good manager doesn’t try to eliminate conflict, he tries to keep it from wasting the energies of his people»
Robert Townsend


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